> Source: [sk181275](https://support.checkpoint.com/results/sk/sk181275)

# sk181275 - The future time appears in the log of Mobile Access blade

| Property | Value |
|----------|-------|
| Solution ID | sk181275 |
| Date Created | 2023-08-12 |
| Last Modified | 2023-08-14 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * In SmartConsole, update action logs of the Mobile Access blade show a future time of day. For example, the current time is `3:40 PM (15:40)`, but the update action logs are generated and their timestamp is `3:59 PM (15:59)`.
* In the raw logs, the time of the update action is correct. However, the time is incorrect in the XML log and in the log details. In this example, the correct generated time of this update action log is `12Jul2023-15:40:10`.  

  **Raw log:**

  ```
  Time: 12Jul2023-15:40:10
  ...
  ['login_timestamp': 12Jul2023-15:35:13] ['duration': 00:04:57]
  ```

  **XML log:**

  ```
  name="time" value="2023-07-12T07:59:59Z" resolved="Today, Afternoon 03:59:59"
  ...
  name="login_timestamp" value="2023-07-12T07:35:13Z"
  name="duration" value="1500">
  ```

  **Log detail:**

  ```
  time: 2023-07-12T07:59:59Z
  ...
  login_timestamp: 2023-07-12T07:35:13Z
  duration: 1500
  ```

* In SmartView Web, the time of the update action is correct.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Management Server involved in the case.
2. The raw log, XML log and log detail of the log entry collected following [sk138032](https://support.checkpoint.com/results/sk/sk138032).

<br />

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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