> Source: [sk181245](https://support.checkpoint.com/results/sk/sk181245)

# sk181245 - Pull registry fails during a configuration pull on a Scalable Platform environment 

| Property | Value |
|----------|-------|
| Solution ID | sk181245 |
| Date Created | 2023-07-13 |
| Last Modified | 2025-04-20 |
| Technical Level | General |
| Products | Scalable Platforms |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Pull registry fails during a configuration pull on a Scalable Platform environment.

  **Note**: You recently updated the licenses, or this is a new implementation.
* There is a pull_config pnote on some Security Group Members.

* The `$FWDIR/log/blade_config` file contains a "`Pull registry failed`" log.

## Cause

The "registry pull" can fail because of these three files:  

* `/var/log/merge_license_file.log`
* `$CPDIR/conf/cp.license`
* `$CPDIR/conf/cp.license.smo`

These three files are responsible for the license's integrity across the Scalable Platform environment.

<br />

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R82](https://sc1.checkpoint.com/documents/Jumbo_HFA/R82/Default.htm) starting from Take 14
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 96
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 173

If you choose not to upgrade, follow these instructions:

1. Make sure you installed the licenses correctly. See [sk163323: Solutions for license issues on Maestro Security Appliances](https://support.checkpoint.com/results/sk/sk163323).  

2. Examine these files and make sure they align with the applicable license:

*
  * `/var/log/merge_license_file.log`
  * `$CPDIR/conf/cp.license`
  * `$CPDIR/conf/cp.license.smo`

**Note** - It is possible that the licenses are correct, but that there is a mismatch in the number of lines each Security Group Member has on its license.

If the issue persists, contact **Check Point Account Services** in one of these ways:

* by creating a [Non-Technical Service Request](https://help.checkpoint.com/)
* by phone - Americas: +1-972-444-6600 option 5, or International: +972-3-611-5100 option 5

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