> Source: [sk181244](https://support.checkpoint.com/results/sk/sk181244)

# sk181244 - Client upgrade from E86.10 or lower version does not start on Offline FDE clients

| Property | Value |
|----------|-------|
| Solution ID | sk181244 |
| Date Created | 2023-07-24 |
| Last Modified | 2023-07-25 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * After you place the *cp_offline_update.cppol* file into the *C:\\Program Files (x86)\\CheckPoint\\Endpoint Security\\Endpoint Common\\Work* folder and click "Update Now", the message "*Client Update: FDE policy update failed* " is displayed in Endpoint UI.  

* After you "Update Now" after put the upgrade package/*cp_offline_update.cppol* file to the Upgrades/Updates folder, the Endpoint Client upgrade does not start.

## Cause

The FDE service stopped working because of the issue with the crypto module when trying to encrypt.

## Solution

This problem was fixed. The fix is included starting from:

* [Enterprise Endpoint Security E86.20 Windows Clients](https://support.checkpoint.com/results/sk/sk176853)

However, on the Endpoint Clients that already have this issue, perform the below procedure:

1. Recreate the *cp_offline_install.cppol* file from SmartEndpoint:  
   Go to Users and Computers tab \> select the offline group and right-click it, Software Deployment \> Get Initial Package, and place *cp_offline_install.cppol* to the below folder.  

   Note: if there is still *cp_offline_update.cppol* in this folder, delete it  
   *C:\\Program Files (x86)\\CheckPoint\\Endpoint Security\\Endpoint Common\\Work*   

2. Confirm that the *cp_offline_install.cppol* file is deleted.  

3. After a while, the message of Endpoint Security Client Upgrade schedule is shown in Endpoint Client and the upgrade will proceed automatically.  

   Note: If the upgrade does not start, click "Upgrade Now" in Endpoint Cleint.

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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