> Source: [sk181222](https://support.checkpoint.com/results/sk/sk181222)

# sk181222 - SmartConsole stops working when searching logs 

| Property | Value |
|----------|-------|
| Solution ID | sk181222 |
| Date Created | 2023-07-17 |
| Last Modified | 2024-01-08 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * SmartConsole stops working when you examine logs.

* This errors appears:   
  `
  SmartConsole has experienced a serious problem and needs to relaunch. If the problem persists, contact technical support. 
  `

  <br />

## Solution

This problem was fixed. The fix is included in:

* [R81.20 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/R81.20-List-of-all-Resolved-Issues.htm) starting from Build 651
* [R81.10 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10_SC/R81.10/R81.10-List-of-all-Resolved-Issues.htm) starting from Build 417
* [R81 SmartConsole](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81_SC/R81.00/R81.00-List-of-all-Resolved-Issues.htm) starting from Build 567

If you choose not to upgrade, Check Point can supply a **Hotfix** . [](https://www.checkpoint.com/support-services/contact-support/)
The fix redesigns `Maketool.bat` and `wrapme.exe` to use the updated components.  

A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.   
For faster resolution and verification please collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Security Management and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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