> Source: [sk181209](https://support.checkpoint.com/results/sk/sk181209)

# sk181209 - SmartView reports show "No data found" in some widgets

| Property | Value |
|----------|-------|
| Solution ID | sk181209 |
| Date Created | 2023-07-05 |
| Last Modified | 2026-06-16 |
| Technical Level | General |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- SmartView reports show the message "`No data found`" in some widgets.

Example:

![](https://sc1.checkpoint.com/sc/SolutionsStatics/sk181209/Screenshot202402202005261.png)

## Cause

Log Indexer fails to extract the data because of long lines in the `$INDEXERDIR/data/FetchedFiles` file.

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 101
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 177

Check Point recommends to always upgrade to the most recent version.

<br />

If you choose not to upgrade:

1. Close all SmartConsole windows that are connected to the SmartEvent Server / Management Server that stores the traffic log files.

2. [Download this script](https://support.checkpoint.com/results/download/128498) to your computer.

3. Copy this script from your computer to the SmartEvent Server / Management Server that stores the traffic log files (to some directory, for example, `/var/log/`).

4. Connect to the command line on the SmartEvent Server / Management Server that stores the traffic log files.

5. Log in to the Expert mode.

6. Back up the current *FetchedFiles* file:

   `cp -v $INDEXERDIR/data/FetchedFiles{,_BKP}`
7. Go to the directory, where you uploaded the script:

   `cd /<path to directory with script>/`
8. Assign the relevant permissions to the script:

   `chmod -v 777 clearFetchedFiles.py`
9. Run the script:

   * On a SmartEvent Server / Security Management Server:

     `python3 clearFetchedFiles.py`
   * On a Multi-Domain Security Management Server:

     `python3 clearFetchedFiles.py <Name_of_Domain1> <Name_of_Domain2> ... <Name_of_DomainN>`

     **Note!**
   * If you do not specify any Domain, then the script automatically runs for all Domain and for the Global Indexer.

   * Make sure you run the script from the MDS level and not from the domain level, run: mdsenv  
     and only then go to the directory with the script to execute it.

10. The script output will show by how much it decreased the size of the `$INDEXERDIR/data/FetchedFiles` file.

    * If the file size did **not** decrease, then either the long line entries in the file are less than 30 days old, or there are no long line entries.

    * If the long line entries in the file are less than 30 days old, then you can modify the age threshold in the script:

      1. Edit the script:

         `vi clearFetchedFiles.py`
      2. In Line 10, in the variable "`timedelta(30)`", change the value from 30 to a smaller integer number.

      3. Save the changes in the file and exit Vi editor.

      4. Run the script again:

         * On a SmartEvent Server / Security Management Server:

           `python3 clearFetchedFiles.py`
         * On a Multi-Domain Security Management Server:

           `python3 clearFetchedFiles.py <Name_of_Domain1> <Name_of_Domain2> ... <Name_of_DomainN>`

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content