> Source: [sk181180](https://support.checkpoint.com/results/sk/sk181180)

# sk181180 - The CPM process does not start or upgrade fails with "Task was interrupted because of server restart"

| Property | Value |
|----------|-------|
| Solution ID | sk181180 |
| Date Created | 2023-06-29 |
| Last Modified | 2023-07-03 |
| Technical Level | General |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * An upgrade fails with a "*Task was interrupted because of server restart* " error message.  

* The issue **occurs in** these Jumbo Hotfix Takes:  
  R81.20 Jumbo Hotfix Accumulator Takes 8, 14 R81.10 Jumbo Hotfix Accumulator Takes 93-107  
  R81 Jumbo Hotfix Accumulator Take 82  
  R80.40 Jumbo Hotfix Accumulator Take 196, 197   

* The CPM process does not start and these messages are rpinted in *cpm.elg* :  
  `27/06/23 10:40:29,260 ERROR utils.runtime.CpAssert$DefaultAssertionErrorHandler [main]: AssertionError has been caught: `  
  `Uncaught exception`  
  ` CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException', errorCode='CP_ERR_UNSPECIFIED', errorFamily='no stored dlesession id found. `  
  `HINT: Make sure to propagate dlesession id for this thread', messageForUser='null', message='null'} in thread Thread[main,5,main]`  
  `
  27/06/23 10:40:29,260 ERROR infrastructure.logging.CpAssertionErrorExceptionLoggerHandler [main]: incident [0d78fccf-85d2-4912-b511-66029d4ab0ee]: `  
  `
  Uncaught exception `  
  `CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException', errorCode='CP_ERR_UNSPECIFIED', errorFamily='no stored dlesession id found. 
  `  
  `HINT: Make sure to propagate dlesession id for this thread', messageForUser='null', message='null'} in thread Thread[main,5,main]`  

  `

  at com.checkpoint.infrastructure.utils.runtime.CpAssert$DefaultAssertionErrorCreator.createAssertionError(CpAssert.java:3)`  
  `
  at com.checkpoint.infrastructure.utils.runtime.CpAssert.doFail(CpAssert.java:22)`  
  `
  at com.checkpoint.infrastructure.utils.runtime.CpAssert.fail(CpAssert.java:45)`  
  `
  at com.checkpoint.management.dleserver.internal.DefaultExceptionHandler.uncaughtException(DefaultExceptionHandler.java:6)`  
  `
  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:863)`  
  `
  at java.lang.ThreadGroup.uncaughtException(ThreadGroup.java:861)`  
  `
  at java.lang.Thread.uncaughtException(Thread.java:1341)`  

  `

  27/06/23 10:40:29,260 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [main]: incident [06cd05c5-80c2-4edc-9b89-e057a6234a6c]: `  
  `
  CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException', `  
  `errorCode='CP_ERR_UNSPECIFIED', errorFa`

## Cause

A rare internal race condition occurs in the CPM startup, that results in the failure of the Server to start.

## Solution

Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

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**Related articles** :  
[sk180967 - SmartConsole fails to connect to the Management Server with the "Connection timeout" error](https://support.checkpoint.com/results/sk/sk180967)

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