> Source: [sk181166](https://support.checkpoint.com/results/sk/sk181166)

# sk181166 - "Failed to connect Quantum Management environment to Infinity Portal" error in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk181166 |
| Date Created | 2023-06-26 |
| Last Modified | 2024-01-14 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS) |

## Symptoms

- * In SmartConsole, after users click **Infinity Services** \> **Get Started** and enter the token, connection fails and this error message appears:  
  "*Failed to connect Quantum Management environment to Infinity Portal.*"
* After users cllick **OK** and the **Error** window closes, this message appears at the top of SmartConsole:  
  "*Failed to communicate with Infinity Portal. Check the connection between your Quantum Management environment and Infinity Portal. Also, make sure your Quantum Management environment is connected to your Infinity account in Smart-1 Cloud.*"
* On the CLI of the Mnagement Server, the output of `# mgmt_cli show-cloud-services` shows `status connected.`

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content