> Source: [sk181164](https://support.checkpoint.com/results/sk/sk181164)

# sk181164 - Harmony Endpoint Web Portal -  "Install Policy Failed" error

| Property | Value |
|----------|-------|
| Solution ID | sk181164 |
| Date Created | 2023-06-26 |
| Last Modified | 2023-06-30 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * Harmony Endpoint Web Portal shows An error, Install policy failed error when occurred while installing a policy.
* Server_messages.log: Invalid XML End Message: Expected elements 'ep_orgp_me_device@http://uepm.checkpoint.com/install_manager/v1 ep_orgp_me_device_category@http://uepm.checkpoint.com/install_manager/v1' before the end of the content in element devices_and_categories@http://uepm.checkpoint.com/install_manager/v1

## Cause

Empty tag `<devices_and_categories></devices_and_categories>` in the `xml` file.

## Solution

This solution requires authentication. Please log in to view the full solution.

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