> Source: [sk181158](https://support.checkpoint.com/results/sk/sk181158)

# sk181158 - High memory and CPU consumption by a ioc_feeds process

| Property | Value |
|----------|-------|
| Solution ID | sk181158 |
| Date Created | 2023-07-01 |
| Last Modified | 2024-01-08 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * The *ioc_feeds* process shows high CPU usage.
* Gateway consumption of memory is high.
* Debugging *ioc_feeds* shows the following error in $FWDIR/log/ioc_feeder.elg:   
  `[8059 4109752192]@HOST[24 May 14:58:46] CIOCCustomFormatParser[1035] ::write_line: [INFO] exception std::bad_alloc`
* Removing *ioc_feeds* resolves the issue.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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