> Source: [sk181146](https://support.checkpoint.com/results/sk/sk181146)

# sk181146 - Harmony Connect Agent "Your organizational email domain is not mapped to a Check Point Harmony Connect account. Please contact your administrator" error message

| Property | Value |
|----------|-------|
| Solution ID | sk181146 |
| Date Created | 2023-06-19 |
| Last Modified | 2023-06-21 |
| Technical Level | General |
| OS | Windows, macOS |

## Symptoms

- The error message "Your organizational email domain is not mapped to a Check Point Harmony Connect account. Please contact your administrator" appears when you sign into the Harmony Connect Agent.

## Cause

The Harmony Connect Agent exe file name was modified.

## Solution

Do not modify the Harmony Connect Agent exe file name. If you have not modified the file name and the issue persists, follow these steps:  

1. In the address bar of your web browser, enter **\<web browser name\>://settings/downloads** .  
   For example, for Google Chrome, enter **chrome://settings/downloads**.
2. Turn off the **Ask where to save each file before downloading**toggle.
3. Reinstall the Harmony Connect Agent.

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This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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