> Source: [sk181135](https://support.checkpoint.com/results/sk/sk181135)

# sk181135 - Harmony Endpoint Management Server terminated and clients disconnected

| Property | Value |
|----------|-------|
| Solution ID | sk181135 |
| Date Created | 2023-07-12 |
| Last Modified | 2023-12-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |

## Symptoms

- * EPM show T in cpwd_admin list
* $UEPMDIR/logs/server_messages.log show \[2023-06-15T14:40:56,062\] WARN main - Unable to load server list from disk cache. This is an expected occurrence, only for the server's initial run. (UEPMContext) com.checkpoint.uepm.api.epsbackend.is.EpsBackendException: TICKET_NUMBER = 24506771.
* local.properties and local.properties.backup show different than local.properties.original in $UEPMDIR/engine/conf

## Cause

The `local.properties` and `local.properties.backup` files on the Harmony Endpoint Management Server are corrupted and therefore cannot load that information causing the server to crash.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content