> Source: [sk181088](https://support.checkpoint.com/results/sk/sk181088)

# sk181088 - Error "Permission denied: Could not create a cache lock directory" in apache_error.log

| Property | Value |
|----------|-------|
| Solution ID | sk181088 |
| Date Created | 2023-06-06 |
| Last Modified | 2023-06-14 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.10, R82, R81.20 |
| OS | Gaia |
| Platform | VMWare ESX, Open Server, AWS |

## Symptoms

- * All the Endpoint Security clients are disconnected.
* An error is captured in the $UEPMDIR/logs/apache_error.log you see the following error: \[Thu Sep 02 15:25:14.127525 2021\] \[cache:error\] \[pid 28110\] (13)Permission denied: \[client 10.132.26.172:42846\] AH00778: Could not create a cache lock directory: /var/log/tmp/mod_cache-lock/p/z
* While checking the permissions of /var/log/tmp directory, no defined permissions were found in the third triad .

## Cause

The Apache cache permission is missing or deleted.

## Solution

This solution requires authentication. Please log in to view the full solution.

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