> Source: [sk181074](https://support.checkpoint.com/results/sk/sk181074)

# sk181074 - Collecting SmartEndpoint Logs

| Property | Value |
|----------|-------|
| Solution ID | sk181074 |
| Date Created | 2023-06-04 |
| Last Modified | 2025-05-15 |
| Technical Level | General |
| Products | SmartConsole, Endpoint Security |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS), R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Windows |

## Solution

When an issue occurs in the SmartEndpoint, for example, errors when performing an action or issues related to Reporting, Overview, Active Directory and Policy, collect the details of the issue.

To collect the details of the issue:

1. Reproduce the issue.
2. Take a screenshot of the issue, error message or notification.
3. Make note of the time when the issue occurred in HH:MM:SS format.
4. Collect SmartEndpoint Logs from the following path on the computer where SmartEndpoint is installed:  
   `C:\Users\<UseName>\AppData\Local\CheckPoint\SmartEndpoint_Logs\`
5. Collect Endpoint Server logs. See [sk158572](https://support.checkpoint.com/results/sk/sk158572 "sk158572").

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# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

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