> Source: [sk181039](https://support.checkpoint.com/results/sk/sk181039)

# sk181039 -  ioc_feeds changes the username to all lower cases which causes a 401 unauthorized error

| Property | Value |
|----------|-------|
| Solution ID | sk181039 |
| Date Created | 2023-06-02 |
| Last Modified | 2025-10-28 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- ioc_feeds fails to add. ioc debug ($FWDIR/bin/ioc_feeder -d -f) shows the username was passed in a lower case but username is case sensitive:   
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Server auth using Basic with user 'anthony'
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Authentication problem. Ignoring this.
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: The requested URL returned error: 401
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[125] ::trace: [INFO] == Info: Closing connection 0
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[487] ::download: [ERROR] curl_easy_perform() failed: HTTP response code said error
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCHTTPFetcher[85] ::fetch: [ERROR] download failed
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeed[222] ::doFeed: [ERROR] Fetch failed for usernameIssue
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1042] ::run: [ERROR] Feed usernameIssue failed
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1050] ::run: [ERROR] External Indicators processing failed
`  
`
[18751 4113409920]@R81_10[16 May 9:28:40] CIOCFeederManger[1177] ::logFinalStatus: [INFO] logging "External IOC - External Indicators processing failed
`  
`
usernameIssue: Failed to fetch feed. Resource: http://172.25.159.6/ip.txt, Reason: HTTP response code said error" severity 3
`  
`
``
`

## Solution

This problem was fixed. The fix is included in:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 43
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 131
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 99
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 211

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/.contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

<br />

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content