> Source: [sk180964](https://support.checkpoint.com/results/sk/sk180964)

# sk180964 - "No items found" or "Error retrieving results" errors when assigning policy targets in a Threat Prevention Policy, with empty "Install On" column

| Property | Value |
|----------|-------|
| Solution ID | sk180964 |
| Date Created | 2023-05-10 |
| Last Modified | 2024-11-05 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81.10 (EOS), R81.10 (EOS), R81.20 |

## Symptoms

- * "No items found" or "Error retrieving results" errors when assigning policy targets in a Threat Prevention Policy, with empty "Install On" column.

* *$FWDIR/log/cpm.elg* shows these logs:  


  `
  [date, time] ERROR dleserver.internal.EclipseLinkExceptionHandler [qtp-884594813-2117]: Next Exception : ERROR: syntax error at end of input `  
  `
  [date, time] ERROR FtsQueryTools.providers.OverviewSearchProvider [qtp-884594813-2117]: Failed to getFacetForMultiSelection inside GlobalDomainAssignmentAggSearchProvider org.springframework.orm.jpa.JpaSystemException: Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.6.0.v20140809-296a69f): org.eclipse.persistence.exceptions.DatabaseException
  Internal Exception: org.postgresql.util.PSQLException: ERROR: syntax error at end of input
  Error Code: 0 `

## Cause

Multi-selection of various views in SmartConsole led to a problem in the "Add targets" window query creation.

## Solution

This problem was fixed. The fix is included in:

* [Check Point Quantum R82](https://support.checkpoint.com/results/sk/sk181127)
* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 26
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 106

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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