> Source: [sk180944](https://support.checkpoint.com/results/sk/sk180944)

# sk180944 - "API call failed with command: show-simple-gateway" error on Cloud Management Extension (CME)

| Property | Value |
|----------|-------|
| Solution ID | sk180944 |
| Date Created | 2023-05-05 |
| Last Modified | 2023-05-11 |
| Technical Level | General |
| Products | Cloud Firewall |
| Versions | R81.20 |
| OS | Gaia |

## Symptoms

- * The command '`service cme test`' fails on CME with the error:


  `API call failed with command: show-simple-gateway`  
  `
  Payload: {'name': 'GW-NAME'}`  
  `
  Error details: {'code': 'generic_error', 'message': 'Null Pointer exception: null'}`  
  `
  `
* Running the same API call, '`mgmt_cli -r true show simple-gateway GW_NAME`' to see if the CME is running fails with the same error:

  `[Expert@hostname:0]# mgmt_cli -r true show simple-gateway name GW_NAME`  
  `
  code: "generic_error"`  
  `
  message: "Null Pointer exception: null"`  
  `
  `

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 8

Check Point recommends to always upgrade to the [Recommended version](https://support.checkpoint.com/results/sk/sk95746) ([Security Management Server](https://support.checkpoint.com/product/184) / [Multi-Domain Security Management Server](https://support.checkpoint.com/product/166)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

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