> Source: [sk180900](https://support.checkpoint.com/results/sk/sk180900)

# sk180900 -  Unable to find logs by filtering TCP state / TCP flag

| Property | Value |
|----------|-------|
| Solution ID | sk180900 |
| Date Created | 2023-05-03 |
| Last Modified | 2023-05-04 |
| Technical Level | General |
| Products | Security Management Server, SmartConsole, Multi-Domain Security Management Server |
| Versions | R81.10 (EOS), R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * No results found when searching with the flags in SmartLog.
* It is possible to see individual logs with TCP state or TCP flag but filtering via query field returns no results.

## Cause

The Description field and some other fields are not correctly indexed.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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