> Source: [sk180875](https://support.checkpoint.com/results/sk/sk180875)

# sk180875 - Downloaded PDF file freezes on scan when using ONP

| Property | Value |
|----------|-------|
| Solution ID | sk180875 |
| Date Created | 2023-04-18 |
| Last Modified | 2023-04-21 |
| Technical Level | Advanced |
| Products | Mobile Security |
| Versions | Cloud |
| OS | Android, iOS |

## Symptoms

- * Downloaded PDF file scan inaccessible with error "Scan In Progress"
* Downloaded PDF file appears with file extension ' .pdf.html '
* Downloading PDF files from sharefile.com

## Cause

To download files, the site uses a non-standard mechanism that does not work with our Online File Protection. As a result, the following message is displayed when you open the file:  

Scan In Progress  
File.pdf  
Your file is currently being scanned. It will be available in your  
Harmony Mobile application.  

For more information, please contact your Help Desk.

## Solution

This solution requires authentication. Please log in to view the full solution.

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