> Source: [sk180865](https://support.checkpoint.com/results/sk/sk180865)

# sk180865 - "Error retrieving result" when trying to load an object list

| Property | Value |
|----------|-------|
| Solution ID | sk180865 |
| Date Created | 2023-04-17 |
| Last Modified | 2023-04-18 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * "`Error retrieving result`" appears when you load an object list, for example, "Install on".   

* CPM.elg file shows "`Issue in EclipseLinkExceptionHandler`".  

* Debug of EclipseLinkExceptionHandler shows:  
  `
  28/03/23 12:22:24,908 ERROR dleserver.internal.EclipseLinkExceptionHandler [qtp-392300076-884046]: Next Exception : ERROR: syntax error at end of input `  

  `

  28/03/23 12:22:24,908 INFO internal.query.SolrQueryExecutor [pool-2-thread-5]: RemoveSolr - Postgres all round query - GATEWAY_AGGREGATOR took: 19 `  

  `

  28/03/23 12:22:24,909 WARN dle.internal.GatewayAggregatorUtilsSvcImpl [taskScheduler-10]: gatewayViewStatusObjectsInDb.size() < gatewayAggregators.size() - will ignore aggregators that have no status in db `  

  `

  28/03/23 12:22:24,909 ERROR FtsQueryTools.providers.OverviewSearchProvider [qtp-392300076-884046]: Failed to getFacetForMultiSelection inside GlobalDomainAssignmentAggSearchProvider `

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect these files:

1. [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Management Server involved in the case.
2. [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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