> Source: [sk180856](https://support.checkpoint.com/results/sk/sk180856)

# sk180856 - Primary up cluster running with PIM Dense mode does not send "State-refresh" after failing back

| Property | Value |
|----------|-------|
| Solution ID | sk180856 |
| Date Created | 2023-04-21 |
| Last Modified | 2023-04-26 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81 (EOS) |

## Symptoms

- * The active member does not send "State-refresh" after recovering from a failover.

* Running the command "`show pim timers`" shows "State refresh timer is inactive."

* Disabling and re-enabling "State-refresh" solves the issue.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://support.checkpoint.com/results/sk/sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://support.checkpoint.com/results/sk/sk168597).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content