> Source: [sk180850](https://support.checkpoint.com/results/sk/sk180850)

# sk180850 - Skyline stops reporting data to the Prometheus Server after an update of the AutoUpdater Tool

| Property | Value |
|----------|-------|
| Solution ID | sk180850 |
| Date Created | 2023-04-13 |
| Last Modified | 2023-04-18 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server, Multi-Domain Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS), R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- * Skyline stops reporting data to the Prometheus Server after an update of the AutoUpdater tool (nothing was done on the Quantum machine).

* The */opt/CPotelcol/otelcol.log* file contains these lines:   
  `
  'Error: cannot start pipelines: failed to load TLS config: failed to `  
  `
  load CA CertPool: failed to load CA /opt/CPotelcol/certs/ca-bundle.crt: open /opt/CPotelcol/certs/ca-bundle.crt: no such file or directory'
  `

## Cause

In the initial versions of Skyline, CPotelcol (the AutoUpdater component) stored HTTPS flow certificates in the */opt/CPotelcol* file. The installation of Take 25 of the AutoUpdater Tool deletes and recreates this path. To overcome this issue, we moved the certificates to */var/log* in later versions.  

<br />

## Solution

This solution requires authentication. Please log in to view the full solution.

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