> Source: [sk180848](https://support.checkpoint.com/results/sk/sk180848)

# sk180848 - BitLocker recovery data for Full Disk Encryption is not uploaded to Harmony Endpoint Security Management Server 

| Property | Value |
|----------|-------|
| Solution ID | sk180848 |
| Date Created | 2023-04-18 |
| Last Modified | 2023-04-20 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.10, R82, R81.20 |

## Symptoms

- * BitLocker recovery key is manually deleted and a new recovery key is created for Full Disk Encryption on the device using commands:

  ```
  manage-bde C: -protectors -delete -id "{XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX}"
  manage-bde C: -protectors -add -rp
  ```

  The new recovery key is not uploaded by the Harmony Endpoint Security Client and therefore the old recovery key is shown.
* dlog1.log shows:

  ```
  2022-08-15 08:37:24.024 t:4376  root       [info ] GenerateRecoveryData [Nem::GenerateRecoveryData::Execute]
  2022-08-15 08:37:24.025 t:4376  root       [info ] Recovery consistency check [Nem::GenerateRecoveryData::RecoveryConsistencyCheck]
  2022-08-15 08:37:24.161 t:4376  root       [info ] No new recovery data generation is needed [Nem::GenerateRecoveryData::Execute] 
  ```

## Cause

While recreating the BitLocker recovery key, the recovery integrity check does not compare the GUID of old key with the new key. It only checks if the recovery data is available in the Harmony Endpoint Security Management Server database. As the data exists in the Harmony Endpoint Security Management Server database, the new recovery data is not generated.

## Solution

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