> Source: [sk180837](https://support.checkpoint.com/results/sk/sk180837)

# sk180837 - SSL Network Extender (SNX) on Linux does not connect

| Property | Value |
|----------|-------|
| Solution ID | sk180837 |
| Date Created | 2023-04-06 |
| Last Modified | 2024-10-14 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Linux |

## Symptoms

- In a Web Browser on Linux, after clicking the Connect button of Mobile Access Portal, SSL Network Extender (SNX) does not launch and Mobile Access Portal does not connect, although the Mobile Access Portal Agent prerequisites for the Linux machine are met as per [sk119772](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk119772).

## Cause

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## Solution

This problem was fixed. The fix is included starting from SSL Network Extender (SNX) version 8407. For more information, see the SSL Network Extender (SNX) Administration guide \> [SSL Network Extender (SNX) Versions and Requirements](https://sc1.checkpoint.com/documents/SSL_Network_Extender_AdminGuide/Content/Topics-SNX-Admin-Guide/SNX-Versions-and-Requirements.htm) section.

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