> Source: [sk180829](https://support.checkpoint.com/results/sk/sk180829)

# sk180829 - Cannot connect to WebUI after upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk180829 |
| Date Created | 2023-04-10 |
| Last Modified | 2026-05-08 |
| Technical Level | Advanced |
| Products | Security Gateway, Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81.20, R81 (EOS), R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Cannot connect to WebUI / Gaia Web portal after upgrade.
* `/web/conf/extra/httpd-ssl.conf` and/or `/web/templates/httpd-ssl.conf.templ` files are empty.

* When you open security policies in SmartConsole the "Could not load the selected policy" error appears.

* The HTTPD2 daemon does not start.

* Starting HTTPD2 manually results in this output:  
  `[Expert@hostname]# $CPDIR/web/Apache/2.2.0/bin/httpd2 -k start -f /web/conf/httpd2.conf -D FOREGROUND`  
  `[DATE TIME] [so:warn] [pid 8240] AH01574: module setenvif_module is already loaded, skipping`  
  `[DATE TIME] [so:warn] [pid 8240] AH01574: module headers_module is already loaded, skipping`  
  `[DATE TIME] [core:warn] [pid 8240] AH00117: Ignoring deprecated use of DefaultType in line 421 of /web/conf/httpd2.conf.`  
  `[DATE TIME] [proxy:info] [pid 8240] AH01145: Sharing worker 'http://127.0.0.1:9092' instead of creating new worker 'http://127.0.0.1:9092'`  
  `[DATE TIME] [proxy:info] [pid 8240] AH01145: Sharing worker 'http://127.0.0.1:9093' instead of creating new worker 'http://127.0.0.1:9093'`  
  `AH00558: httpd2: Could not reliably determine the server's fully qualified domain name, using 10.10.0.101. Set the 'ServerName' directive globally to suppress this message`  
  `httpd (pid 5431) already running `

## Cause

The `/web/templates/httpd-ssl.conf.templ` file is corrupted or has missing lines.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content