> Source: [sk180826](https://support.checkpoint.com/results/sk/sk180826)

# sk180826 - 1password extension stops communicating with the application

| Property | Value |
|----------|-------|
| Solution ID | sk180826 |
| Date Created | 2023-04-05 |
| Last Modified | 2023-04-10 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- On E87.20 or E87.30 Endpoint Security Clients, when unlocking the 1password via extension, the Endpoint Security client only unlocks the extension itself and does not bring up the full password manager application to unlock both simultaneously.

## Cause

The reason for the issue is a driver conflict.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue - improved Endpoint Security Client package.  

A Support Engineer will make sure the Endpoint Security Client is compatible with your environment before providing it.  
For faster resolution and verification, collect the [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk90445) file from the Endpoint Security Client involved in the case.

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