> Source: [sk180820](https://support.checkpoint.com/results/sk/sk180820)

# sk180820 - "Remote API access tunnel is down" alert appears in Smart-1 Cloud

| Property | Value |
|----------|-------|
| Solution ID | sk180820 |
| Date Created | 2023-04-04 |
| Last Modified | 2026-07-05 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.10 (EOS), R81.10 (EOS), R81.20, R82 |
| OS | Gaia |

## Symptoms

- * "`Remote API access tunnel is down`" alert appears in Smart-1 Cloud.

* Remote API Access fails with this message:

  "`Failed to run the API request on your on-premises Quantum Management. Could not reach your Management. Check the connectivity between your Quantum Management and the Infinity Portal.`"

## Cause

The connection between the Remote API Access tunnel and Check Point Portal fails.

## Solution

This solution requires authentication. Please log in to view the full solution.

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