> Source: [sk180809](https://support.checkpoint.com/results/sk/sk180809)

# sk180809 - Do not receive installation token prompt for the Harmony Endpoint Security Client

| Property | Value |
|----------|-------|
| Solution ID | sk180809 |
| Date Created | 2023-03-31 |
| Last Modified | 2023-04-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Windows |

## Symptoms

- * The Endpoint Security Client gets disconnected from Harmony Endpoint Server, but the connectivity tool shows that the client is connected.
* The Endpoint Security Client does not prompt for the installation token or does not update the installation token automatically.
* cpda.log: Registration started. Using token '' found in config \[authToken::Registring::Registring\]

## Cause

'Auth_token_audit' table missing from server Database

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content