> Source: [sk180806](https://support.checkpoint.com/results/sk/sk180806)

# sk180806 - No redirect to the UserCheck webpage

| Property | Value |
|----------|-------|
| Solution ID | sk180806 |
| Date Created | 2023-04-02 |
| Last Modified | 2025-08-21 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82, R81.20, R81.10 (EOS), R81 (EOS) |

## Symptoms

- No redirect to the UserCheck webpage.

## Cause

Anti-Virus and Anti-Bot are the only active Threat Prevention Blades.

The "Strict Hold" mode ([sk183840](https://support.checkpoint.com/results/sk/sk183840)) is not active when Threat Emulation, Threat Extraction, or Anti-Virus Deep Scanning are disabled.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content