> Source: [sk180764](https://support.checkpoint.com/results/sk/sk180764)

# sk180764 - DLP Portal shows blank page, F12 Dev Tools Network statistics shows "Error 500"

| Property | Value |
|----------|-------|
| Solution ID | sk180764 |
| Date Created | 2023-03-23 |
| Last Modified | 2024-09-24 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS) |

## Symptoms

- * After upgrade, the DLP portal shows a blank page, F12 Dev Tools Network statistics shows "Error 500"/

* \>DLP error log file */opt/DLPPortal/log/error.log* shows:  

  `[DATE TIME] [php7:error] [pid 32714] [client 192.168.1.141:33824] PHP Fatal error: Uncaught Error: Call to a member function getL10N() on null in /opt/DLPPortal/phpincs/util/ExceptionHandler.php:26\nStack trace:\n#0 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(93): ExceptionHandler::init()\n#1 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(82): ExceptionHandler::mapException(Object(Error), 'Json')\n#2 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(152): ExceptionHandler::JSONExceptionHandler(Object(Error))\n#3 [internal function]: globalJSONExceptionHandler(Object(Error))\n#4 {main}\n thrown in /opt/DLPPortal/phpincs/util/ExceptionHandler.php on line 26`  
  `[DATE TIME] [php7:error] [pid 32715] [client 192.168.1.141:33829] PHP Fatal error: Uncaught Error: Call to a member function getL10N() on null in /opt/DLPPortal/phpincs/util/ExceptionHandler.php:26\nStack trace:\n#0 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(93): ExceptionHandler::init()\n#1 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(82): ExceptionHandler::mapException(Object(Error), 'Json')\n#2 /opt/DLPPortal/phpincs/util/ExceptionHandler.php(152): ExceptionHandler::JSONExceptionHandler(Object(Error))\n#3 [internal function]: globalJSONExceptionHandler(Object(Error))\n#4 {main}\n thrown in /opt/DLPPortal/phpincs/util/ExceptionHandler.php on line 26`  
  `[DATE TIME] [php7:error] [pid 32716] [client 152.89.196.54:52832] script '/opt/DLPPortal/htdocs/SecureRepository/index.php' not found or unable to stat`  
  `[DATE TIME] [php7:error] [pid 32717] [client 64.62.197.166:30905] script '/opt/DLPPortal/htdocs/SecureRepository/dns-query' not found or unable to stat`  
  `[DATE TIME] [php7:error] [pid 32718] [client 34.140.248.32:54720] attempt to invoke directory '/opt/DLPPortal/htdocs/SecureRepository/' as script`

  <br />

## Cause

Files permissions changed after the upgrade.

## Solution

This solution requires authentication. Please log in to view the full solution.

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