> Source: [sk180762](https://support.checkpoint.com/results/sk/sk180762)

# sk180762 - "IPS Error: Update failed. Contract entitlement check failed." during IPS update on the Security Gateway 

| Property | Value |
|----------|-------|
| Solution ID | sk180762 |
| Date Created | 2023-03-22 |
| Last Modified | 2026-03-11 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R82.10, R82, R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * IPS update on the Security Gateway failed with this error:   


  "*Update failed. Contract entitlement check failed. Gateway can not access internet 
  ("https://updates.checkpoint.com/WebService/services/DownloadMetaDataService"). Check connectivity and proxy settings.* "   


  Error appears in SmartConsole \> **Gateways \& Servers** \> applicable Security Gateway \> **Summary** \> **Device \& License Information**.

* On the Security Gateway, the same error appears in this file:  
  *$FWDIR/ips/update/ips_status.C*

## Cause

Wrong command syntax

## Solution

This solution requires authentication. Please log in to view the full solution.

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