> Source: [sk180755](https://support.checkpoint.com/results/sk/sk180755)

# sk180755 - Policies on the Endpoint Security Client UI shows status as disconnected

| Property | Value |
|----------|-------|
| Solution ID | sk180755 |
| Date Created | 2023-04-05 |
| Last Modified | 2023-04-06 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |
| Platform | Open Server |

## Symptoms

- Policy status under the policies option on the Endpoint Security client UI shows disconnected idafserver.log: Shows the below info: 2023-01-25 17:48:43.054 t:6668 cppsm \[error\] DecryptData failed. can't read policy. \[PolicyStorageUtils::ReadSAFromFile\] 2023-01-25 17:48:43.054 t:6668 cppsm \[error\] Trying to delete corrupted policy files. \[PolicyStorageUtils::ReadSAFromFile\] 2023-01-25 17:48:43.055 t:6668 cppsm \[error\] Could not delete corrupted policy files. \[PolicyStorageUtils::ReadSAFromFile\] 2023-01-25 17:48:43.242 t:6668 cppsm \[error\] Exiting, Failed getting stored policies from Common \[CPolicyStorageModule::GetStoredPolicies\]

## Cause

Too many per-blade policy instances in the *C:\\ProgramData\\CheckPoint\\Endpoint Security\\Common\\Storage\\Common* folder.

## Solution

This solution requires authentication. Please log in to view the full solution.

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