> Source: [sk180745](https://support.checkpoint.com/results/sk/sk180745)

# sk180745 - Cannot see logs in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk180745 |
| Date Created | 2023-03-30 |
| Last Modified | 2023-04-03 |
| Technical Level | Advanced |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * You cannot see logs in SmartConsole.

* The *RFL.elg* file contains this error:

  ```
  
  ERROR [pool-1-thread-74] com.checkpoint.requestInfra.status.StatusRunner.calculateStatusInfo:313 - Solr status analysis failed. 
  java.lang.NullPointerException
      at com.checkpoint.requestInfra.status.StatusRunner.calculateCoresSizeAndEarliestCore(StatusRunner.java:283)
      at com.checkpoint.requestInfra.status.StatusRunner.calculateStatusInfo(StatusRunner.java:175)
      at com.checkpoint.requestInfra.status.StatusRunner.runRequest(StatusRunner.java:257)
      at com.checkpoint.requestInfra.RFLRequestExecutor.run_aroundBody2(RFLRequestExecutor.java:42)
      at com.checkpoint.requestInfra.RFLRequestExecutor$AjcClosure3.run(RFLRequestExecutor.java:1)
      at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)
      at com.checkpoint.aspects.TraceMethodLoggerAspect.aroundMethodLoggerTest(TraceMethodLoggerAspect.java:26)
      at com.checkpoint.requestInfra.RFLRequestExecutor.run(RFLRequestExecutor.java:12)
      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1160)
      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
      at java.lang.Thread.run(Thread.java:820)
  
  ```

* The output of the "`ls $RTDIR/conf | grep rflConfig.xml`" command does not return the file "`rflConfig.xml`".

## Cause

The *rflConfig.xml* file is missing.

<br />

## Solution

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