> Source: [sk180704](https://support.checkpoint.com/results/sk/sk180704)

# sk180704 - Server connectivity test fails on Smart-1 Cloud  

| Property | Value |
|----------|-------|
| Solution ID | sk180704 |
| Date Created | 2023-03-08 |
| Last Modified | 2023-03-11 |
| Technical Level | Advanced |
| Products | Security Management Server |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| Platform | Smart-1 |

## Symptoms

- * The server connectivity test fails on Smart-1 Cloud when you select "test connection" below "export application email server."

* `"Could not authenticate using the credentials provided. Check the username and password"` error is shown. The username and password are known to be correct.

* In the file *$RTDIR/log/smartview.log* you see a similar log:  

  `
  [DATE][TIME] INFO 1ful7zd63vu1d8fc11hqlaho7 [pool-10-thread-1] (EmailSender.java:92) - Connectivity test resulted AuthenticationFailedException
  javax.mail.AuthenticationFailedException: 535 5.7.139 Authentication unsuccessful, SmtpClientAuthentication is disabled for the Mailbox. Visit https://aka.ms/smtp_auth_disabled for more information. [BN1PR14CA0016.namprd14.prod.outlook.com 2023-02-22T16:25:51.451Z 08DB1493286B6A50]`

## Cause

SMTP authentication is off on the SMTP server.

This is not a Check Point issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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