> Source: [sk180686](https://support.checkpoint.com/results/sk/sk180686)

# sk180686 - After migration from On-premises to Harmony Endpoint Cloud Server, FDE users are presented with an error and the machine gets rebooted after running the reconnect tool

| Property | Value |
|----------|-------|
| Solution ID | sk180686 |
| Date Created | 2023-03-03 |
| Last Modified | 2023-03-13 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X, R82.20, R82.10, R82, R81.20 |

## Symptoms

- * After migrating from on-premises to Harmony Endpoint cloud, the current logged in users are unable to log in. They have to use old credentials to log in.
* An error message: The current FDE preboot user has been removed.... is displayed and endpoint reboots in 30 seconds.
* cpdalog shows: 1. Users are assigned before the migration. (decode the full inline data from the cpda.log to see the full xml) 2022-12-22 14:28:52.099 2. After migration, users get deleted. (decode the full inline data from the cpda.log to see the full xml) 2022-12-22 14:29:44.747 3. In response to GET_FDE_NODE_INFO, the direct group and the assigned pre-boot users should be listed, but no users are listed. Instead, two users are deleted. (base64 decode the to see 432 PD94bWwgdmVyc2l... MF_Laptop GMJZ the full xml). 2022-12-22 14:33:43

## Cause

When the Harmony Endpoint Security Client connects for the first time to the Harmony Endpoint Cloud server, the policy received does not have all the assigned pre-boot users from the on-premises server.   
This could be because the Administrator was still using the on-premises server during the migration and new changes to the on-premises server was not migrated.

## Solution

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