> Source: [sk180664](https://support.checkpoint.com/results/sk/sk180664)

# sk180664 - Remote Access users unable to connect and high IKED daemon CPU utilization

| Property | Value |
|----------|-------|
| Solution ID | sk180664 |
| Date Created | 2023-03-05 |
| Last Modified | 2023-03-22 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | Cloud, E89.X, E88.X |
| OS | Gaia |

## Symptoms

- * Harmony Connect Remote Access users are unable to connect and this log is printed in SmartConsole:  
  `
  Client Encryption: Could not obtain user object. Timeout reached.`
* The IKED daemon CPU utilization is very high.
* The *iked.elg* file contains these logs for nested groups:  
  `
  [iked 16552 4071520256]@Hostname[20 Feb 9:45:10][CPLDAPCL] m_currentNestingState 1 m_nextNestingState 1`  
  `
  [iked 16552 4071520256]@Hostname[20 Feb 9:45:10][CPLDAPCL] currentNestingState: 1`
* LDAP Servers receive thousands of LDAP requests from the Check Point Remote Access VPN Gateway and have a load higher than usual.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 8
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 93
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 82
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 196

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect:

* [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Management Server involved in the case.
* [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) file from the Security Gateway / each Cluster Member involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

---

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