> Source: [sk180657](https://support.checkpoint.com/results/sk/sk180657)

# sk180657 - "Client is not compatible with the connected gateway." error message shows 

| Property | Value |
|----------|-------|
| Solution ID | sk180657 |
| Date Created | 2023-02-22 |
| Last Modified | 2023-02-26 |
| Technical Level | Advanced |
| Products | Security Gateway, Endpoint Security |
| Versions | R82.10, R82, R81.20, Cloud, E89.X, E88.X |
| OS | Windows |

## Symptoms

- * *"Client is not compatible with the connected gateway."* error message shows when the Endpoint Security VPN/Remote Access fails to connect.
* *TrGUI.log* shows this line:  
  `[TrGUI] TrMainWindow::ShowBalloon: Showing text Connection Failed: Client is not compatible with the connected gateway. Contact your system administrator.`
* *trac.log* shows:  
  `[TR_CL_SETTING_MGR] TrClSettingManager::GetPolicyFromResponse: found policy in unsupported_policies.`
* *vpnd.elg* debug shows:  
  `[CLIENT_CONFIG] loadSetFromfile: failed to read set from '/opt/CPsuite-R81.10/fw1/conf/trac_client_1.ttm' file, possible corruption.`

## Cause

There is a syntax error in the file `$FWDIR/conf/trac_client_1.ttm`.

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content