> Source: [sk180576](https://support.checkpoint.com/results/sk/sk180576)

# sk180576 - Identity Collector does not trust wildcard certificate from Security Gateway

| Property | Value |
|----------|-------|
| Solution ID | sk180576 |
| Date Created | 2023-02-13 |
| Last Modified | 2023-02-14 |
| Technical Level | General |
| Products | Security Gateway |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Windows |

## Symptoms

- * When the Identity Awareness Gateway uses a wildcard certificate, Identity Collector does not trust the certificate.
* In the Identity Collector GUI \> **Gateways** menu \> Security Gateway object," after users click **Test** , "*Untrusted certificate - Please Initiate Trust*" error message appears.
* Identity Collector GUI \> **Gateways** menu \> Security Gateway object shows the certificate information with the certificate name.
* In some cases, the Security Gateway continues to receive events from Identity Collector.

## Cause

Identity Collector does not trust a wildcard certificate from a Security Gateway.

## Solution

Use a certificate that is not a wildcard certificate.

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