> Source: [sk180534](https://support.checkpoint.com/results/sk/sk180534)

# sk180534 - "No BitLocker recovery files were found for this machine" error in SmartEndpoint GUI

| Property | Value |
|----------|-------|
| Solution ID | sk180534 |
| Date Created | 2023-01-23 |
| Last Modified | 2024-04-10 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.20, R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * "`No BitLocker recovery files were found for this machine`" message appears when trying to generate a recovery key in SmartEndpoint GUI \> "Users and Computers" tab \> "Full Disk Encryption" page \> "BitLocker Management Recovery".

* Missing or empty BitLocker Recovery Key.

* Connection to an Endpoint Security Client machine requests a BitLocker Recovery Key.

## Solution

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