> Source: [sk180491](https://support.checkpoint.com/results/sk/sk180491)

# sk180491 - "Max Users Amount Exceeded Error" when remote users connect to the Internet in Harmony Connect

| Property | Value |
|----------|-------|
| Solution ID | sk180491 |
| Date Created | 2023-01-09 |
| Last Modified | 2025-12-23 |
| Technical Level | Advanced |

## Symptoms

- * The user installs the Harmony Connect Application for Windows 10 or macOS.
* The user launches the Harmony Connect Application.
* The user enters the corporate email address and password. The error message appears: "Could not log in: Max Users Amount Exceeded".

## Cause

You have exceeded the maximum user limit.

## Solution

This solution requires authentication. Please log in to view the full solution.

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