> Source: [sk180458](https://support.checkpoint.com/results/sk/sk180458)

# sk180458 - Missing VPN "users" data in SmartView Monitor after upgrade to R80.40 Jumbo Hotfix Accumulator take 180

| Property | Value |
|----------|-------|
| Solution ID | sk180458 |
| Date Created | 2023-01-06 |
| Last Modified | 2023-02-27 |
| Technical Level | General |
| OS | Gaia |

## Symptoms

- * After upgrade to R80.40 Jumbo Hotfix Accumulator Take 180, SmartView Monitor shows no data in the **Users** field.
* Endpoint users are connected to the Security Gateway through an SSL Remote Access VPN tunnel.
* SmartConsole \> Security Gateway object \> **Summary** tab \> **Device \& License Information** window \> **IPSec VPN** shows the expected number of Remote Access VPN tunnels.

## Cause

Upgrade to R80.40 Jumbo Hotfix Accumulator Take 180 causes an issue with remote access monitoring.  

![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1672232498493/No_Data_SmartView_Monitor (1)202212281511561.jpg)

<br />

## Solution

This problem was fixed. The fix is included starting from:

* [Check Point R81](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk166715)
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 190

Check Point recommends to always upgrade to the [Recommended version](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk95746) ([Security Gateway](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=435) / [VSX](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=359) / [Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=184) / [Multi-Domain Security Management Server](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=166) / [SmartConsole](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=191)).

If you choose not to upgrade, [contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for your version.

A Support Engineer will make sure the Hotfix is compatible with your environment before providing it.  
For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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