> Source: [sk180398](https://support.checkpoint.com/results/sk/sk180398)

# sk180398 - Security Gateway crashes after a policy installation

| Property | Value |
|----------|-------|
| Solution ID | sk180398 |
| Date Created | 2022-12-25 |
| Last Modified | 2022-12-25 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |
| OS | Gaia |

## Symptoms

- * Security Gateway crashes after a policy installation, and a vmcore dump file was created.

* Before the policy installation, the output of the "`top``" / "``ps``" command showed high CPU utilization by the "``cpviewd``" process.`

## Solution

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