> Source: [sk180343](https://support.checkpoint.com/results/sk/sk180343)

# sk180343 - Appliance does not work as usual (traffic and logs issue)

| Property | Value |
|----------|-------|
| Solution ID | sk180343 |
| Date Created | 2022-12-01 |
| Last Modified | 2022-12-05 |
| Technical Level | General |
| Products | Spark Firewall (Locally Managed) |
| Versions | R82.00.X, R81.10.X |
| Platform | 1500, 1600, 1800 |

## Symptoms

- * Logs are only generated intermittently.

* Can only open VPN tunnels intermittently.

* Intermittent inspection issues with URLF and SSL.

## Solution

This problem was fixed. The fix is included starting from:

* R80.20.35 B992002623
* [R81.10.00 for Quantum Spark Appliances](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk179004)

Check Point recommends to always upgrade to the Recommended version for Security Gateways ([1500](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=downloads&product=512), [1600](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=516) and [1800](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doShowproductpage&productTab=overview&product=517) appliance series).

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content