> Source: [sk180338](https://support.checkpoint.com/results/sk/sk180338)

# sk180338 - Cannot see the client's machine logs in SmartConsole for Endpoint Sever client starting from E86.50.

| Property | Value |
|----------|-------|
| Solution ID | sk180338 |
| Date Created | 2022-11-30 |
| Last Modified | 2022-12-01 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | R81.10 (EOS) |
| OS | Gaia |

## Symptoms

- * The client's logs are not seen in SmartConsole for Endpoint Server for client E86.50 and higher. But the logs do show for machines with client version E86.20.
* Logs and Events show and are available on clients E86.50 and higher.
* Event and Log files are available in */opt/CPuepm-R/tmp/blobs)*

## Cause

* The Log converter schema used in E86.20 and E86.50 is different.
* Possible cause: The server and client for some reason use different schemas.

## Solution

This solution requires authentication. Please log in to view the full solution.

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