> Source: [sk180318](https://support.checkpoint.com/results/sk/sk180318)

# sk180318 - Harmony Endpoint - Issue with saving files on network or shared folders

| Property | Value |
|----------|-------|
| Solution ID | sk180318 |
| Date Created | 2022-11-28 |
| Last Modified | 2022-11-30 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Windows |
| Platform | Open Server |

## Symptoms

- When saving Office files to a shared folder, a message appears "The document has not been saved" and creates a \*.tmp file in the folder of the document.

## Solution

This solution requires authentication. Please log in to view the full solution.

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