> Source: [sk180312](https://support.checkpoint.com/results/sk/sk180312)

# sk180312 - Pre-Upgrade Verification warning about a long upgrade duration

| Property | Value |
|----------|-------|
| Solution ID | sk180312 |
| Date Created | 2022-11-24 |
| Last Modified | 2022-11-29 |
| Technical Level | General |
| Products | Multi-Domain Security Management Server |
| Versions | R81 (EOS), R81.10 (EOS), R81.20 |
| OS | Gaia |

## Symptoms

- Pre-Upgrade Verification warning about a long upgrade duration.

## Cause

The Pre-Upgrade Verification process identifies a high number of administrators with Domain Level permissions defined in the database, which may cause a long upgrade duration.

## Solution

[Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) for assistance.

For faster resolution and verification, collect [CPinfo](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk92739) files from the Management Server and Security Gateways / Cluster Members involved in the case.

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