> Source: [sk180307](https://support.checkpoint.com/results/sk/sk180307)

# sk180307 - Client's computer does not show in the Reporting Tab in the SmartEndpoint console

| Property | Value |
|----------|-------|
| Solution ID | sk180307 |
| Date Created | 2022-11-23 |
| Last Modified | 2022-11-24 |
| Technical Level | Advanced |
| Products | Endpoint Security |
| Versions | Cloud, R82.20, R82.10, R82, R81.20 |
| OS | Gaia |

## Symptoms

- * Client is installed on the computer and is connected to the server, but does not show in the **Reporting** tab.
* The computer in the **Database** : *psql -p 18272 -d uepm -U endpoint -c "SELECT \* from device;" \> /var/tmp/devices.txt
  psql -p 18272 -d uepm -U endpoint -c "select \* from emon_status_data "; \> /var/tmp/emon*.txt

## Cause

The *Da_installed* flag in the database on the client's record is set to *f* (False).  
> *psql -p 18272 -d uepm -U endpoint -c "select \* from device where common_name='\<device_name\>* ';"

## Solution

This solution requires authentication. Please log in to view the full solution.

---

# Agent Instructions

This content is from the Check Point Support Center (https://support.checkpoint.com), the official knowledge base for Check Point cybersecurity products.

## Navigating This Knowledge Base

- **Complete index**: [llms.txt](https://support.checkpoint.com/llms.txt)
- **All SK articles**: [SecureKnowledge Sitemap](https://support.checkpoint.com/sitemaps/secureknowledge-sitemap-index.xml)
- **SK article URL pattern**: `https://support.checkpoint.com/results/sk/{skId}`
- **Markdown responses**: AI bot User-Agents automatically receive `text/markdown` content