> Source: [sk180294](https://support.checkpoint.com/results/sk/sk180294)

# sk180294 - SmartConsole crashes after upgrade during policy installation

| Property | Value |
|----------|-------|
| Solution ID | sk180294 |
| Date Created | 2022-12-08 |
| Last Modified | 2023-08-23 |
| Technical Level | General |
| Products | SmartConsole |
| Versions | R81.20, R81.10 (EOS), R81 (EOS) |
| OS | Windows |

## Symptoms

- * After upgrade, SmartConsole may unexpectedly close while installing the policy with error "*The connection with the server was lost. Any unsaved changes will be preserved* " and policy installation will be performed in the background.  
* SmartConsole debug shows an error similar to:   
  *"(ERROR) CP.Infrastructure.DLE.MgmtServerExceptionsHandler - Management server error ModelIS.Serialization.DynamicSerializationException:
  Failure while deserializing object of type 'CP.Management.Objects.Schema.DleWebService.QueryResponseRemote'. ---\>
  System.InvalidOperationException: There is an error in XML document (1, 14904). ---\>
  System.InvalidOperationException: Instance validation error: 'ANTIMALWARE_HARRY' is not a valid value for CmpPackages."*

## Cause

Upgrade preserves too many install status objects, causing the failure.

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.20](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20/Default.htm) starting from Take 8
* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 93
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 82
* [Jumbo Hotfix Accumulator for R80.40](https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40/Default.htm) starting from Take 196

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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