> Source: [sk180248](https://support.checkpoint.com/results/sk/sk180248)

# sk180248 - Policy installation fails with "Error code: 0-1-2000200"

| Property | Value |
|----------|-------|
| Solution ID | sk180248 |
| Date Created | 2022-11-08 |
| Last Modified | 2022-11-09 |
| Technical Level | Advanced |
| Products | Security Gateway |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * Policy installation fails with Error code: 0-1-2000200.

* The file *fetch_local_debug.txt* contains (see [sk159452](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk159452)):

  `fw_dlp_config: failed to load dlp policy with err DLP components failed to reconf`
* The file *$FWDIR/log/fwdlp.elg* contains:


  `[fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_get_email_server_ref: using dlp global email server`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_get_mail_obj_by_ref: there is no mail reference object.`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_config_get_postfix_settings :email server not found!Aborting postfix configuration`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_postfix_configure: failed at getting postfix setting from the configuration`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_postfix_configure: failed`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_postfix_reconf: failed at configuring postfix.`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] uc_postfix_reconf: reconfiguring postfix failed`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] dlp_reconf ::uc_postfix_reconf failed`  
  `
  [fwdlp <PID> <TID>]@<GW_HostName>[<Time Stamp>] dlp_reconf :: DLP POLICY INSTALLATION FAILED`

## Cause

The Data Loss Prevention Software Blade is enabled in the Security Gateway object, but the required Mail Server is not configured.

## Solution

This solution requires authentication. Please log in to view the full solution.

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