> Source: [sk180230](https://support.checkpoint.com/results/sk/sk180230)

# sk180230 - Error: API error 9999, the Web Management Console does not run after upgrade

| Property | Value |
|----------|-------|
| Solution ID | sk180230 |
| Date Created | 2022-11-05 |
| Last Modified | 2023-01-09 |
| Technical Level | General |
| Products | Endpoint Security |
| Versions | R81.10 (EOS), R81 (EOS) |

## Symptoms

- * After an upgrade of the on-premises Endpoint Management Server to Jumbo HFA 75, it is not possible to connect to the Web Management Server.
* When logging to the Web Management Console, the *API error 9999* message is displayed.
* When running the command *web_mgmt.sh health* on the Server, the status result shows as *false*.
* Running *web_mgmt_start* provides a workaround for this error, but after rebooting the Server the issue re-occurs.

## Cause

The process *web_mgmt* does not start automatically after an upgrade to Jumbo Hotfix Accumulator 75 or after a Server reboot.  

**Affected Takes:**
-------------------

Jumbo Hotfix Accumulator for R81.10 starting from Take 75  
Jumbo Hotfix Accumulator for R81 starting from Take 72

## Solution

This problem was fixed. The fix is included in:

* [Jumbo Hotfix Accumulator for R81.10](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.10/Default.htm) starting from Take 81
* [Jumbo Hotfix Accumulator for R81](https://sc1.checkpoint.com/documents/Jumbo_HFA/R81/Default.htm) starting from Take 79

If you choose not to upgrade, Check Point can supply a **Hotfix** . [Contact Check Point Support](https://www.checkpoint.com/support-services/contact-support/) to get a Hotfix for this issue.  
A Support Engineer will make sure the Hotfix is compatible with your environment before providing the Hotfix.  
For faster resolution and verification, please collect [CPinfo files](http://supportcontent.checkpoint.com/solutions?id=sk92739) from the Security Management Server and Security Gateways involved in the case.

**Hotfix installation instructions:**   
Refer to [sk168597 - How to install a Hotfix](https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk168597).

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