> Source: [sk180205](https://support.checkpoint.com/results/sk/sk180205)

# sk180205 - License status tab is missing in SmartConsole

| Property | Value |
|----------|-------|
| Solution ID | sk180205 |
| Date Created | 2022-11-03 |
| Last Modified | 2026-03-16 |
| Technical Level | Advanced |
| Products | Security Management Server, Multi-Domain Security Management Server |
| Versions | R82.10, R82, R81.20, R82.10, R81.20, R82 |
| OS | Gaia |

## Symptoms

- * License status tab is missing in the monitor window of the Security Management server.   

  ![](https://sc1.checkpoint.com/sc/SolutionsStatics/NEW_SK_NOID1667140690260/License_status202210302253001.png)  

* The license table is blank in the "*cpstat os -f licensing* " output:   

  \[Expert@Smart1-405:0\]# cpstat os -f licensing   
  Licensing table  
  ------------------------------------------------------------------------------------------------------------  
  \|ID\|Blade name\|Entitlement status\|Expiration date\|Expiration impact\|Blade activation\|Total quota\|Used quota\|  
  ------------------------------------------------------------------------------------------------------------  
  ------------------------------------------------------------------------------------------------------------  
  Account ID: 000840XXXX  
  Package description: Next Generation Security Management Software for 10 gateways (SmartEvent \& Compliance 1 year)  
  Container CK: 60D5B7232XXX  
  CK Signature: aGHGDKAferbUUHJKS7mK4WCwcK2Nhg6eXXXX  
  Container SKU: CPSM-NGSM10  
  Support level: Collaborative Enterprise Support - Standard  
  Support expiration: 1725062400  
  Activation status: 2

## Cause

In some cases, `$CPDIR/database/entitlement_status_collector_db.C` is corrupted, which causes this issue.

## Solution

This solution requires authentication. Please log in to view the full solution.

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